Refund & Return Policy

 

Returns

Our policy on our physical products lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy on our health and wellness products are non-refundable. We only accept items unopened and unused. Please note our products are labeled with manufacturer date and not expiration date. The product expiration date is approximately 2 years from date on manufacturers date. We do not mail out expired products. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@monlatic.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Samples

Samples are non-refundable and does not guarantee tracking. Please verify your correct address before placing the order. We will not be responsible to replace sample orders sent to the incorrect address entered by customers. Samples are only one per customer. You will only receive the amount indicated in the description of the product. Your shipping cost will be the same. 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@monlatic.com

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should email us at support@monlatic.com for detailed information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.